Refund Policy

Our goal is to ensure you are satisfied with your purchase. As our products are custom-printed on demand for each order, our refund and return capabilities are specific. Please review the following guidelines carefully.

Conditions for Returns & Exchanges

Since every item is made to order, we do not accept returns or exchanges for issues like incorrect size selection or change of mind. We only offer replacements or refunds for orders that meet the following criteria:

• You received the wrong item (different design, color, or size than what you ordered).
• The product arrived defective or was significantly damaged in transit.

Process for Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact our customer support team within 48 hours of delivery. To initiate the process, please provide the following:

• Your Order ID.
• Clear photos or a video showing the damage, defect, or incorrect item.

Once we verify the issue, we will arrange for a free replacement to be sent to you. If a replacement is not possible, a full refund will be processed.

Refunds

If a refund is approved, it will be processed within 7-10 business days and credited back to your original method of payment. Please note that refunds are not available for minor variations in print color or size that can occur during the manufacturing process.

Privacy Policy

This Privacy Policy outlines how Bleak Season collects, uses, discloses, and protects the personal information of users when using the website. Bleak Season is committed to respecting your privacy and protecting your personal information. By using the website, you consent to the terms of this Policy.

Information Collection

Bleak Season may collect personal information, including but not limited to your name, contact details (phone number, address), payment information, and transaction history when you place an order. We may also collect non-personal information, such as aggregated data and analytics, to improve and enhance user experience.

Use of Information

Bleak Season will use the personal information collected to:

• Process payments, complete transactions, and provide customer support.
• Communicate order confirmations, shipping updates, and other related information.
• Share necessary details with our logistics and payment partners solely for the purpose of fulfilling your order.

Bleak Season will not sell or share your personal data with any third parties for marketing or other unrelated purposes.

Terms of Service

1. Orders

Orders are confirmed only after full payment is received. Once an order is placed, you will receive a confirmation via WhatsApp or email with your order details. It is your responsibility to ensure that the shipping address and contact information provided are correct. Bleak Season is not responsible for failed deliveries due to incorrect information.

2. Shipping & Delivery

All products are made to order. Please allow a standard processing time of 5-7 business days before your order is dispatched. After dispatch, delivery typically takes an additional 7-14 business days, depending on your location in India. Tracking details will be provided once your order is shipped. Any delays caused by courier partners are outside of our direct control, but we will assist in resolving any issues that arise.

3. Cancellations

Orders may be canceled within 12 hours of being placed. Once an order has entered the production phase, it can no longer be canceled.

4. Customer Support

All inquiries related to orders, complaints, or updates should be directed to our official channels (WhatsApp Business or email). We aim to respond within 24-48 hours. We expect all communication to be respectful; any abusive or offensive behavior will not be tolerated.